Information We Collect

We may collect personal information that you voluntarily provide when you contact Agnes Creek or submit an inquiry or quote request through our website. Depending on how you interact with us, this may include:

• Full name
• Phone number
• Email address
• Company name
• Products or services you are interested in
• Information included in your request or inquiry
• Project-related information or other details you choose to provide

The information requested through our contact form may include inquiries relating to survey stakes, cable stands, lath, core sample boxes, heavy-duty shipping pallets, and other products or custom requirements.

Please do not provide information through the website that you do not want us to receive or that is unnecessary for responding to your inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through your browser or through technologies used to operate, secure, and understand website usage.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or webpage
• General information about how you interact with the website

This information is generally used in an aggregated or technical manner and is not necessarily used to identify individual visitors.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, and improve website performance.

Cookies are small data files that may be stored on your device when you visit a website. Depending on the technology being used, cookies may collect information such as pages viewed, general browsing activity, and technical information about your device.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

Google Tag Manager and Website Analytics

Our website uses Google Tag Manager, a tool that allows website tags and related technologies to be managed. Google Tag Manager itself generally facilitates the deployment of other tags rather than serving as the primary analytics service.

Through tags or analytics technologies implemented on our website, information about website visits and interactions may be collected for purposes such as understanding website traffic, improving website functionality, and evaluating how visitors use our website.

Third-party providers may process information in accordance with their own privacy policies and terms. We encourage website visitors to review the privacy practices of third-party services where appropriate.

How We Use Personal Information

Personal information collected through our website may be used to:

• Respond to questions, inquiries, and requests
• Respond to requests for product information or quotations
• Understand your business or project requirements
• Determine which products or custom solutions may meet your needs
• Communicate with you regarding an inquiry or potential order
• Provide requested products, services, or information
• Maintain business and customer communications
• Improve our website, products, and customer service
• Monitor website usage and performance
• Maintain website security and functionality
• Meet legal, regulatory, accounting, or business requirements

We will use personal information only for purposes that are reasonable and appropriate in the circumstances or as otherwise permitted or required by applicable law.

Contact and Quote Requests

When you submit information through our website, Agnes Creek may use the information you provide to respond to your request.

For example, a quote or product inquiry may require information about your company, the products you are interested in, and the nature of your project or requirements. This information allows us to better understand your needs and provide an appropriate response.

Submitting an inquiry does not obligate you to purchase products or services from Agnes Creek.

Disclosure of Personal Information

Agnes Creek does not sell or rent personal information collected through its website.

We may disclose personal information where reasonably necessary to operate our business, respond to your request, provide services, or meet legal obligations. This may include disclosure to:

• Employees or representatives who require the information to respond to your inquiry
• Service providers who assist with website hosting, maintenance, analytics, communications, or other business functions
• Professional advisers where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law

When third-party service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

Third-Party Services and Websites

Our website may use third-party services to support website functionality, analytics, communications, hosting, security, or other website-related functions.

Our website may also contain links to websites operated by third parties. These external websites are not controlled by Agnes Creek, and their privacy practices may differ from ours.

We encourage you to review the privacy policies of third-party websites before providing them with personal information. Agnes Creek is not responsible for the privacy practices, content, or security of external websites.

Protection of Personal Information

Agnes Creek takes reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

The safeguards used may include physical, technical, administrative, and organizational measures appropriate to the nature and sensitivity of the information.

However, no website or method of electronic transmission can be guaranteed to be completely secure. You should exercise appropriate caution when submitting information online.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records, respond to inquiries, establish or maintain business relationships, resolve disputes, or meet legal, accounting, regulatory, or other applicable requirements.

When personal information is no longer required, we take reasonable steps to securely dispose of or anonymize it, subject to applicable retention requirements.

Accessing and Correcting Your Information

You may contact Agnes Creek to request access to personal information we hold about you or to request correction of information that is inaccurate or incomplete, subject to applicable legal requirements and limitations.

We may need to verify your identity before responding to a request for access or correction.

To make a privacy-related request, please contact us using the information provided below.

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure as described in this Privacy Policy, where consent is the appropriate legal basis for such activities.

Where appropriate, you may withdraw consent by contacting us. Withdrawal of consent may not affect information that has already been collected or uses that are permitted or required by law.

In certain circumstances, Agnes Creek may collect, use, or disclose personal information without consent where permitted or required by applicable law.

Privacy Questions and Complaints

If you have questions or concerns about how Agnes Creek handles personal information, we encourage you to contact us directly.
We will review privacy-related concerns and take reasonable steps to address them.
You may also have rights or avenues of complaint available under applicable privacy legislation.

Changes to This Privacy Policy

Agnes Creek may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable privacy requirements.

When changes are made, the updated policy will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact Agnes Creek Trading Co. Ltd.

Agnes Creek Trading Co. Ltd.
8 Iskut Rd
Elkford, BC V0B 1H0
Phone: (250) 865-7221

We are available Monday to Friday, 7:00 a.m. to 2:30 p.m.